Sutherland, a global digital transformation company, is hiring for the position of Associate in Finance and Accounting at its Hyderabad office. This role is ideal for freshers and early-career professionals looking to build a strong foundation in financial services, dispute management, and banking operations. Whether you hold a bachelor's degree and are passionate about finance or have up to two years of experience in related fields, this opportunity offers exposure to real-world financial workflows and customer service excellence. In this article, we will cover the job responsibilities, eligibility criteria, skills required, career growth prospects, and preparation tips to help you decide if this role aligns with your career goals.
About the Company:
Sutherland is a well-established digital transformation company with over three decades of experience in delivering customer and employee-centric solutions. The organization focuses on creating exceptional experiences through automation, artificial intelligence, design thinking, and cloud-based platforms. Sutherland serves clients across various industries, including banking, finance, healthcare, and technology. With a global presence and a commitment to innovation, the company provides a collaborative work environment where employees can grow professionally while working on meaningful projects. The Hyderabad office is one of the key operational hubs in India, offering diverse opportunities for professionals in finance, technology, and customer operations.
Job Role Overview:
The Associate in Finance and Accounting at Sutherland is primarily responsible for managing customer dispute cases related to banking and alternative payment systems. This role involves researching, filing, and reconciling disputes, handling fraudulent activity claims, and ensuring compliance with financial regulations such as Regulation E. The position requires strong analytical skills, attention to detail, and the ability to communicate effectively with customers and internal teams. As an associate, you will work with tools like Salesforce Service Cloud to manage cases efficiently and contribute to improving overall customer satisfaction. This is a hands-on operational role that provides valuable exposure to the fintech industry, dispute resolution processes, and risk management practices.
Key Responsibilities:
- Manage and resolve customer dispute cases across multiple workflows including card disputes, peer-to-peer transaction challenges, and fraudulent ACH transactions.
- Research and file disputes in accordance with banking and payment channel operating rules.
- Ensure compliance with Regulation E and adhere to timeframes governing disputed transactions.
- Investigate chargeback claims involving fraudulent activity and recommend solutions to prevent recurrence.
- Analyze fraud notifications to protect the organization and customers from high-risk losses.
- Collaborate with team members and escalate complex cases for guidance or resolution.
- Communicate effectively with customers via email and other channels to provide timely updates and resolutions.
- Utilize Salesforce Service Cloud to track, manage, and document case progress and customer interactions.
- Apply de-escalation techniques to handle sensitive customer concerns with professionalism.
- Meet or exceed service level agreements and performance benchmarks set by the department.
- Follow departmental standards and processes to enhance productivity and customer satisfaction.
- Stay informed about bank operations, fintech industry trends, regulations, and best practices.
Skills Required:
- Strong attention to detail with the ability to multitask across different systems and screens.
- Excellent analytical and organizational abilities.
- Proficient written and verbal communication skills in English.
- Ability to follow structured workflows and manage time-sensitive tasks independently.
- Knowledge of banking operations, payment systems, or dispute management processes is beneficial.
- Familiarity with tools like Salesforce or other case management platforms is a plus.
- Problem-solving mindset with the ability to handle high-pressure situations calmly.
Educational Qualification:
- Bachelor's degree in any discipline. Candidates with degrees in commerce, finance, business administration, or related fields may find this role particularly relevant.
Experience:
- Freshers are welcome to apply.
- Candidates with zero to two years of experience in financial services, banking operations, dispute management, chargebacks, or risk operations will be preferred.
Who Should Apply:
- Recent graduates looking to start a career in finance, banking, or customer operations.
- Individuals interested in understanding dispute resolution, fraud detection, and compliance in the fintech space.
- Candidates who enjoy working in structured, process-driven environments.
- Those comfortable with rotational shifts and target-driven work settings.
- Professionals seeking to develop skills in analytical thinking, customer communication, and risk management.
Who Should Avoid:
- Individuals seeking purely creative or unstructured work roles.
- Those not comfortable with repetitive operational tasks or adherence to strict guidelines.
- Candidates unwilling to work in shifts or handle high-volume workloads.
- Professionals looking for immediate managerial or strategic responsibilities.
Salary / Stipend Insight (Approximate Industry Range):
While the official salary details have not been disclosed, based on industry standards for similar roles in Hyderabad, the compensation for an Associate in Finance and Accounting typically ranges between 2.5 to 4.5 lakhs per annum for freshers. Candidates with one to two years of relevant experience may expect a slightly higher package, often in the range of 3.5 to 5.5 lakhs per annum. These figures are approximate and may vary based on qualifications, interview performance, and company policies. Additionally, Sutherland may offer performance incentives, health benefits, and other employee welfare programs. Candidates are advised to confirm salary details during the interview process.
Career Growth and Learning Opportunities:
Starting your career as a Finance and Accounting Associate at Sutherland offers multiple avenues for professional growth. You will gain hands-on experience in dispute management, compliance, fraud investigation, and customer service—all of which are critical skills in the banking and fintech sectors. Exposure to tools like Salesforce Service Cloud and knowledge of regulations such as Regulation E will enhance your technical competency and make you a valuable asset in financial operations. Over time, high performers can progress to senior associate roles, team lead positions, or move into specialized areas like risk analysis, compliance auditing, or process improvement. The company's focus on automation and AI also opens doors for those interested in transitioning into digital transformation or analytics roles. Additionally, working in a global organization like Sutherland provides networking opportunities and the chance to collaborate with diverse teams, which can accelerate your career trajectory.
Preparation Tips:
- Brush up on basic banking concepts, payment systems, and common types of financial disputes such as chargebacks and ACH transactions.
- Familiarize yourself with Regulation E and other consumer protection regulations related to electronic fund transfers.
- Practice your written and verbal communication skills, as the role involves regular customer interaction via email and case documentation.
- If possible, explore tutorials or free courses on Salesforce or customer relationship management tools.
- Develop your analytical skills by practicing case studies or scenario-based problem-solving exercises.
- Prepare examples from your academic projects, internships, or previous work experience that demonstrate attention to detail, time management, and teamwork.
- Be ready to discuss your flexibility regarding work shifts and your ability to handle high-pressure situations.
- Research Sutherland's company culture, values, and recent initiatives to show genuine interest during the interview.
How to Apply: Click here
Disclaimer:
This article is intended for informational purposes only and is based on publicly available job details. We strongly recommend that candidates verify all information, including job responsibilities, eligibility criteria, salary, and application deadlines, by visiting the official Sutherland careers website or contacting their HR team directly. We are not affiliated with Sutherland and do not guarantee job placement or selection. Candidates are advised to apply at their own discretion and conduct independent research before proceeding with the application process.
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